For some reason, I can't watch ads. It says that I have to watch the ad properly, but the ad doesn't even open... That message appears right after I click on "recover" button. It happened twice since the event started: saturday (29), exactly when the event started. I've sent them an email talking about the problem a few hours later because no matter how much I restarted the phone or logged in, I couldn't watch ads. When they finally answered, they told me to restart my device, close all apps (which I had already done before) or/and change my internet connection, but around that time my ads started working just fine so I did not do anything the said.
But then, Tuesday (4) it stopped working again, so I did what the support has told me on the last email. Nothing happened. Since then, I can't watch ads to get live boosts and all the live boosts I've won on the goals, I've used on Tuesday because my score and ranking were falling too much and I really worked hard for it just to let it sink just like that. (if anyone wants to know I went from 1400 to 2200, and I still can't go beyond 1500, even when I keep playing without live boosts for hours)
I've sent an email to them again and they simply told me "We can't find the reason of the problem, we're sorry and if necessary, we'll apologize in the game", like DO I LOOK AS SOMEONE WHO WANTS AN APOLOGY??? I WAS WORKING SO HARD FOR MY TOP 1000 TITLE WHICH I'LL NOT HAVE NOW AND YOU SIMPLY SAY YOU WILL APOLOGIZE FOR THE INCONVENIENCE??? THE BARE MINIMUM YOU COULD DO IS GIVE ME 10 LIVE BOOSTS AND YOU CAN'T EVEN DO THAT.
I'm really angry and sad about this because NFO event has my second highest score this year (could definitely beat the first place if my ads were working as they should) and I still haven't slacked off, which is something that I usually do, sometimes unintentionally because I just forget to play or think "i'll play harder tomorrow", so this is so frustrating. Even if it's a game, I worked hard to get the ranking I wanted to but even playing 3 times a day isn't helping because I still have less live boosts, so obviously I feel angry. I can only play 3 times a day because the game is on my mom's phone and use it when she is working and sleeping, I play the whole night to compensate but since it's a Roselia event, this is not enough 😭.
EDIT: I was going to send them another email just now and I can't??? It's not allowing me to open the email when I press confirm??